Our Guarantee & Warranty - Level Two Chimney Financial District

The Level Two Chimney Financial District Guarantee

We stand behind every chimney we clean, inspect, and repair in the Financial District. That means a written price before any work starts, a written scope that says exactly what we’ll do, and a written warranty delivered before anyone sets foot on your roof. If the work isn’t done right, we make it right. The 365-Day Done Right Promise is stamped on every job under the Haven Standard, and it’s been that way since 2009. We don’t ask you to trust us on faith. We put it in writing, and we hand it to you.

Call (551) 213-4778

What’s Covered

• Workmanship. Every cleaning, repair, liner installation, and rebuild is backed by the 365-Day Done Right Promise: if it’s not done right, we make it right, no fine print and no runaround.
• Parts and materials. We source from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield through Haven’s buying network so the components we install are name-brand and traceable, not off-brand unknowns.
• Cleanup. We treat your Financial District home like we found it. Drop cloths go down before the vacuum runs, and the work area is clean before we leave. If we missed something, you won’t be the one sweeping it up.
• On-time arrival. You get a named technician assigned to your job and a text when they’re on the way. If we’re late, you’ll know before the window passes, not after.
• Honest pricing. The price we quote in writing is the price you pay. Not a penny more gets added after the tech is already in your home. If we find something unexpected, we stop and show you the camera footage before any new work is quoted.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, call us. You won’t get a script, a voicemail, or a runaround. You’ll get a live person, any hour of any day, at (551) 213-4778. Tell us what’s wrong. We’ll send a technician back to look at it, show you what we find on camera, and either fix it or explain plainly why it’s actually fine. If we got it wrong, we fix it at no charge and document the correction with photos. That’s the entire point of the 365-Day Done Right Promise: the promise doesn’t expire when the invoice gets paid. It runs for a full year, and it’s written into the warranty you receive before work begins. Corrine Halstead, Owner, has built the Financial District operation on the idea that a guarantee you can’t actually use isn’t a guarantee. This one you can use.

Before

After

Licensed & Insured Backing

Paperwork matters, but only if it’s real. Level Two Chimney Financial District is licensed and insured, and our license information is displayed on every page of our site, not tucked away where you have to ask for it. Our technicians are background-checked and uniformed, so the person at your door is the person we said would come. Insurance protects your home while we’re on the roof and in the firebox. Licensing means the people doing the work have met a standard and can be held to it. Add the written warranty, the written scope, and the photo record, and you’ve got a guarantee that’s backed by more than a handshake. You’ve got a paper trail that would hold up anywhere, including a Financial District co-op board meeting.

Why a Photo Record Is Part of the Guarantee

Clause 4 of the Haven Standard requires a documented photo record on every visit. That’s not an upsell and it’s not optional. Every cleaning, inspection, and repair includes camera footage and still photos of your flue, smoke chamber, and firebox. You see what we see. If we tell you the liner is cracked or the crown is spalling, you’ll have the images to prove it. And if we tell you the chimney is in good shape and you can safely skip a repair for another year, you’ll have the images to prove that too. We’ve completed more than 38,000 inspections and cleanings since 2009, and every single one of them produced a photo record. In our experience, that’s the single most effective way to keep a guarantee honest: show the customer the evidence, every time.

The Free Second Opinion

If you’ve got a written estimate from another chimney company, bring it to us. We’ll give you a free second opinion on it. Not a phone quote, not a ballpark. A written response to their written estimate, based on what we actually see when we inspect your chimney. If their price is fair, we’ll tell you so. If their scope misses something or overstates something, we’ll tell you that too, with camera evidence. We’d rather win your business by being straight with you than by being the first name in the phone book. This offer stands all year, no strings attached.

What to Expect After the Work Is Done

When we finish a job in your Financial District home, you walk away with a folder of documentation. That includes the written price you approved before work started, the written scope describing exactly what we did, the written warranty covering the work for 365 days, and the photo record of the flue before and after. If you ever need to prove what was done, when, and by whom, you’ll have it. No memory required. No digging through emails. It’s all handed to you on the spot, and a copy stays in our records. Corrine Halstead runs the Financial District branch on one rule: if it isn’t documented, it didn’t happen. That rule works in your favor.

What the Guarantee Does Not Cover

We’re specific about what we promise, and just as specific about what we don’t. The 365-Day Done Right Promise covers the workmanship and the parts we install. It does not cover damage caused by events outside anyone’s control: a lightning strike, a chimney fire that started because the flue wasn’t used as recommended after we documented it, structural shifts from construction next door, or water intrusion that has nothing to do with the components we touched. If you’re not sure whether something falls inside or outside the warranty, call us at (551) 213-4778 and ask. You’ll get a straight answer. That’s the only kind we give.

Frequently Asked Questions